Shipping policy
At Homarae, we aim to provide a smooth and reliable shipping experience for every customer.
Order Cut-Off Time
Orders placed before 5:00 PM PT are typically processed on the same business day. Orders placed after the cut-off time will be processed on the next business day.
Shipping Locations
Currently, we only ship within the United States.
Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. Orders are not processed on weekends or public holidays.
Shipping Time
Estimated delivery time for most orders is 5–9 business days, depending on your location, product availability, and carrier performance.
While most orders arrive within the estimated timeframe, delivery times may vary during peak seasons, holidays, severe weather conditions, or due to other circumstances beyond our control.
Order Fulfillment
To efficiently serve our customers, orders may be fulfilled and shipped through our trusted supplier, warehouse, and logistics partner network.
Regardless of the fulfillment source, Homarae remains responsible for customer support, order assistance, and resolving any issues related to your purchase.
Shipping Carriers
We work with trusted shipping carriers and logistics providers to deliver orders within the United States. Depending on the destination, package size, and availability, shipments may be delivered by carriers such as USPS, UPS, FedEx, or other reputable delivery partners.
The carrier used for your order will be selected based on the most efficient delivery option available at the time of shipment.
Shipping Cost
We offer free shipping on all orders within the United States.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment status.
Incorrect Address Information
Please ensure that your shipping address is accurate and complete before placing an order. Homarae is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.
Delayed or Lost Packages
If your order is significantly delayed or appears lost during transit, please contact us. We will work with the shipping carrier and fulfillment partners to help locate your package and provide assistance whenever possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Homarae
Website: https://homarae.com
Email: support@homarae.com
Phone: +1 (805) 323-4377 (Mon–Fri, 9:00 AM – 5:00 PM PT)
Business Hours: Mon–Fri, 9:00 AM – 5:00 PM PT
Address: 25540 Schubert Cir APT F, Stevenson Ranch, CA 91381, United States
Thank you for choosing Homarae!