Refund policy

Thank you for shopping with Homarae!

At Homarae, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Window

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, items must:

  • Be unused and in their original condition
  • Include original packaging when possible
  • Be returned within the 30-day return period

Return Shipping

To initiate a return, please contact us at support@homarae.com, and we will provide you with a prepaid return label via email if your return is eligible.

Order Fulfillment

To efficiently serve our customers, orders may be fulfilled and shipped through our trusted supplier, warehouse, and logistics partner network.

Regardless of the fulfillment source, Homarae remains responsible for customer support, order assistance, and resolving any issues related to your purchase.

Shipping Carriers

We work with trusted shipping carriers and logistics providers to deliver orders within the United States. Depending on the destination, package size, and availability, shipments may be delivered by carriers such as USPS, UPS, FedEx, or other reputable delivery partners.

The carrier used for your order will be selected based on the most efficient delivery option available at the time of shipment.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed to your original payment method within 3-5 business days.

Non-Returnable Items

Certain items may not be eligible for return if they:

  • Show signs of use or damage caused after delivery
  • Are missing important parts or packaging
  • Were purchased as final sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can help resolve the issue quickly.

Contact Us

If you have any questions about returns or refunds, feel free to contact us:

Homarae

Website: https://homarae.com
Email: support@homarae.com
Phone: +1 (805) 323-4377 (Mon–Fri, 9:00 AM – 5:00 PM PT)
Business Hours: Mon–Fri, 9:00 AM – 5:00 PM PT
Address: 25540 Schubert Cir APT F, Stevenson Ranch, CA 91381, United States

Thank you for choosing Homarae!