Frequently Asked Questions

What products does Homarae offer?

Homarae offers practical kitchen, cleaning, and everyday home essentials designed to make daily tasks easier and more convenient.

Where do you ship?

Currently, we only ship within the United States.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

How long does shipping take?

Orders are usually processed within 1–3 business days. Estimated delivery time is typically 7–15 business days depending on your location.

How can I track my order?

Once your order has been shipped, you will receive a tracking number by email to track your delivery status.

What is your return policy?

We offer a 30-day return policy for eligible items. If you are not satisfied with your order, you may request a return within 30 days of receiving it.

Do you charge restocking fees?

No, we do not charge restocking fees for eligible returns.

How long do refunds take?

Approved refunds are typically processed within 10 business days after the returned item is received and inspected.

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment options available at checkout.

Is checkout secure?

Yes, all payments are processed through trusted and secure payment providers to help protect your information.

How can I contact customer support?

If you have any questions or need assistance, feel free to contact us:

Email: support@homarae.com
Phone: +1 (805) 323-4377 (Mon-Fri, 9 am - 5 pm EST)

How quickly does customer support respond?

Our support team usually responds within 24 - 48 hours during business days.