Homarae – FAQ

1. Orders & Account

Q: How do I place an order?
A: Add products to your cart, proceed to checkout, and complete payment. You can check out as a guest or create an account for order tracking.

Q: Can I cancel or change my order?
A: Changes or cancellations are only possible before processing. Contact us तुरंत at support@homarae.com.

Q: How do I track my order?
A: You’ll receive a tracking link by email after shipment, or track it from your account.

Q: Is my account secure?
A: Yes. We use Shopify’s secure system with SSL encryption to protect your data.

2. Payments

Q: What payment methods are accepted?
A: We accept major cards, Shop Pay, Apple Pay, Google Pay, and PayPal.

Q: When will I be charged?
A: Full payment is taken at checkout, including shipping and taxes.

Q: Is my payment information safe?
A: Yes. Payments are securely processed, and we do not store card details.

Q: Do you support other currencies?
A: Payments are processed in USD. Your bank may apply conversion fees.

3. Shipping

Q: What are your shipping options?
A:

  • Express: 5–10 business days

  • Standard: 7–12 business days

  • Free shipping on orders over $100

Q: Which carriers do you use?
A: We work with trusted carriers like USPS, UPS, and other logistics partners.

Q: What if my order is delayed?
A: Delays may occur due to logistics or external factors. Contact us if your order is late.

4. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return on unused items in original packaging.

Q: How do I request a return?
A: Email support@homarae.com with your order details and reason.

Q: How long do refunds take?
A: Refunds are issued within 7 business days after inspection.

Q: What if I receive a damaged item?
A: Contact us with photos, and we’ll resolve it quickly.

5. Products & Pricing

Q: Are product images accurate?
A: We aim for accuracy, but colors may vary slightly by screen.

Q: Can I resell your products?
A: Products are for personal use only unless approved.

Q: Do discounts apply to all orders?
A: Promotions may vary and are subject to terms.

6. Customer Support

Q: How can I contact support?
A:

We’re here to help with orders, shipping, and returns.